Cancellation policy
Purchase Options Cancellation Policy
Try Healthix offers one type of recurring purchase option: Subscribe & Save. We do not currently offer pre-orders or try-before-you-buy, so nothing in this policy applies to those.
How Subscribe & Save works
When you select Subscribe & Save at checkout, you enroll in a recurring order. You save 15% off the regular price on every order, including your first. Your selected quantity ships once every month. There is no minimum commitment, no cancellation fee, and no penalty for cancelling early.
Your subscription discount applies on top of any bundle pricing you selected. A Buy 3 Get 2 Free bundle at $79.99 becomes $67.99 with Subscribe & Save.
Billing and renewal
Your first charge is processed when you place the order. Every renewal after that is charged automatically on the same date each month, using the payment method saved at checkout.
We send a reminder email before every renewal, so a charge never arrives unannounced. If your card is expiring or a payment fails, we email you and retry before doing anything else.
Prices may change with at least 30 days' written notice to your email. If you do not want to continue at the new price, cancel before it takes effect.
Managing or cancelling your subscription
You can change or cancel at any time, in either of two ways:
- Click Manage Subscription in any order confirmation or renewal reminder email, or sign in to your account at tryhealthix.com
- Email support@tryhealthix.com with your order number and what you would like changed
From your account you can skip a shipment, pause, change quantity or frequency, update your address or payment method, or cancel entirely.
We will never require a phone call to cancel.
Change cutoff
Any change, including cancellation, must be made at least 24 hours before your next renewal date to affect that shipment. Changes made inside that window apply to the following shipment, because the current order has already entered processing. If a charge went through and you still want it stopped, contact us right away and we will do everything we can.
Cancellation takes effect on your next renewal. You keep anything already shipped or paid for. We confirm every cancellation by email within one business day — if you do not receive that confirmation, assume it did not go through and contact us again rather than waiting for the next charge.
Failed payments
If a renewal payment fails, we retry over the following several days and notify you by email. If payment still cannot be collected, your subscription is paused rather than cancelled, so you can restart it without re-entering your details.
Refunds
Subscription orders are covered by our refund policy, including the 30-day satisfaction guarantee on your first order. If a renewal charged after you had already asked to cancel, contact us with the details and we will refund that order in full.
Questions
Try Healthix — support@tryhealthix.com