Cancellation policy

VIP Club Membership & Cancellation Policy

This policy covers the Tonia Jewelry VIP Club. By joining, you agree to the terms below.

What the VIP Club is

The VIP Club is a paid membership. Members get exclusive member pricing, early access to new pieces, and access to a member-only collection. It is a recurring subscription, not a one-off purchase.

Billing

Your membership bills automatically on the same date each cycle, using the payment method on file.
The price and billing frequency shown at checkout are the price and frequency you'll be charged.
Membership continues until you cancel. There is no minimum term.
Prices are in USD and exclude any applicable taxes.

Before we charge you

We email you before each renewal so a charge is never a surprise. If you don't receive those emails, check your spam folder and add support@toniajewelry.com to your contacts.

Changing your membership

You can pause, change your billing date, or update your payment method at any time from your account, or by emailing support@toniajewelry.com. Changes made at least 48 hours before your next billing date take effect on that cycle; later than that, they take effect on the following one.

Cancelling

You can cancel at any time. There are no cancellation fees and no phone call required.

Cancel from your account, or
Email support@toniajewelry.com from the address on your order with the word "cancel" and your order number.

We'll confirm your cancellation by email within 1–2 business days. Cancel at least 48 hours before your next billing date to avoid that cycle's charge. Your benefits run to the end of the period you've already paid for.

Refunds on membership charges

Membership fees are generally non-refundable once a cycle has begun, because access to member pricing and member-only products starts immediately. If you were charged after cancelling, or charged in error, email us within 30 days and we'll refund that charge in full.

Member orders

Physical items bought at member pricing are covered by our standard Refund Policy — 30 days from delivery, unworn and in original packaging.

Price changes

If we change the membership price, we'll email you at least 30 days before the new price applies, and you can cancel before then.

Failed payments

If a payment fails, we'll retry and email you. If it hasn't cleared after a few attempts, your membership and member benefits are paused until the payment method is updated.

Ending a membership from our side

We may cancel a membership for non-payment, fraud, abuse of member pricing, or resale of member-only products. Where we cancel without cause, we'll refund the unused portion of your current cycle.