Shipping policy
Last updated: [9.9.26]
Processing time
Orders are processed within [1–2 business days]. Orders placed after [2pm PT] or on weekends and holidays are processed the next business day.
You'll get a confirmation email when you order, and a second email with tracking once your parcel ships.
During launches, sales, and holiday periods, processing may take a little longer. We'll post a notice on the site if that happens.
Delivery times and cost
[United States]
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | [3–5 business days] | [$X / Free over $Y] |
| Expedited | [2 business days] | [$X] |
| Overnight | [next business day] | [$X] |
International
| Region | Estimated delivery | Cost |
|---|---|---|
| [Canada] | [7–14 business days] | [$X] |
| [UK & Europe] | [10–21 business days] | [$X] |
| [Rest of world] | [14–28 business days] | [$X] |
Delivery times are estimates from the date of dispatch, not the date you order, and they don't include processing time. They're not guaranteed.
Free shipping
[Orders over [$X] ship free within [the US] via standard shipping. The threshold applies to the order subtotal after discounts and before taxes and shipping.]
Tracking
You'll receive a tracking number by email once your order ships. It can take [24 hours] for tracking to update after you get the email.
If tracking hasn't moved in [5 business days], email [email] and we'll chase it.
Address accuracy
Please check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address.
If you spot a mistake, email us within [2 hours] of ordering and we'll change it if the order hasn't shipped. Once it's gone, we can't redirect it.
Parcels returned to us as undeliverable can be reshipped at your cost, or refunded minus original shipping.
Lost, delayed, or stolen parcels
Once a parcel leaves us, it's in the carrier's hands. We'll always help you chase it, but we can't control carrier delays, weather, or customs.
- Delayed: if tracking has stalled, email us and we'll open an inquiry with the carrier.
- Lost: if tracking shows no movement for [10 business days], we'll [file a claim and send a replacement or refund].
- Marked delivered but missing: check with neighbors and around your property first, since carriers sometimes scan early. If it hasn't turned up after [48 hours], email us and we'll [file a claim with the carrier / assess case by case]. [We're not able to refund parcels confirmed delivered to the correct address.]
[Consider adding shipping protection at checkout — this section is much easier to enforce if there's a paid option customers declined.]
Customs, duties, and taxes
International orders may attract import duties, taxes, or customs fees on arrival. These are set by your country and are your responsibility — they're not included in what you pay us.
We can't estimate these in advance, and we can't mark parcels as gifts or declare a lower value.
If you refuse a parcel over customs charges, it'll be returned or destroyed. Returned parcels are refunded minus shipping and any fees we're charged.
Where we ship
We ship to [list countries or regions]. We don't currently ship to [PO boxes / APO addresses / specific countries].
Order changes and cancellations
Email [email] as soon as possible. We can usually amend or cancel an order before it ships, but once it's dispatched you'll need to use our [Returns & Refunds] process.
Questions
Email [email] and we'll respond within [1–2 business days].