Shipping policy

Shipping Policy

Where we ship

We currently ship within the United States only. If you're outside the US and want a piece, email support@toniajewelry.com and we'll let you know when we open up your region.

Processing time

Orders are processed within 1–2 business days. Orders placed on weekends or US public holidays are processed the next business day.

You'll get a confirmation email when you order, and a second email with tracking once your parcel ships.

During launches, sales, and holiday periods, processing may take a little longer. We'll post a notice on the site if that happens.

Delivery times and cost

Method	Estimated delivery	Cost
Priority Tracked and Insured	3–5 business days	$4.95, or free on orders over $50

Delivery estimates run from the date of dispatch, not the date you order, and they don't include processing time. They're estimates, not guarantees.

Free shipping

Orders over $50 ship free within the US. The threshold is calculated after any discounts and before tax. If a return brings your order below $50, we may deduct the original shipping cost from your refund.

Tracking

Tracking is emailed once your parcel ships. It can take up to 24 hours for the carrier to show a scan. If tracking hasn't updated in 5 business days, email support@toniajewelry.com and we'll look into it.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us within 2 hours of ordering and we'll try to correct it before dispatch. Once a parcel has shipped we can't reroute it. Parcels returned to us as undeliverable will be refunded less the original shipping cost.

Lost parcels

If tracking shows no movement for 10 business days, email support@toniajewelry.com. We'll file a claim with the carrier and send a replacement or refund.

Damaged in transit

If your parcel arrives damaged, email support@toniajewelry.com within 48 hours with photos of the packaging and the item. We'll file a claim and sort out a replacement or refund.

Marked delivered but missing

Check with neighbours and around your property first, and give it 24 hours — carriers sometimes scan early. If it still hasn't turned up, email us and we'll assess it case by case.

Address restrictions

We can't ship to freight-forwarding addresses. PO boxes and APO/FPO addresses may not be serviceable by our carrier; if we can't ship to yours, we'll email you before charging you.