Privacy policy

Privacy Policy

This policy explains what personal information Tonia Jewelry collects when you visit or buy from toniajewelry.com, why we collect it, and what choices you have.

Information we collect

You give us: name, email address, shipping and billing address, phone number if you provide one, order contents, and any message you send our support team. We do not receive or store your full card number — payments are handled by our payment processor.

Collected automatically: IP address, browser and device type, pages viewed, referring site, and similar analytics data, gathered through cookies and comparable technologies.

Why we use it

To process, fulfil, and deliver your orders
To send order confirmations, shipping updates, and service messages
To handle returns, refunds, and support requests
To manage VIP Club memberships and renewals
To detect and prevent fraud and abuse
To understand how the site is used so we can improve it
To send marketing email, where you've opted in

Who we share it with

We share personal information only with service providers who need it to do their job for us, and only for that purpose:

Shopify, which hosts our store and processes orders
Our payment processor, which handles card and wallet transactions
Shipping carriers, to deliver your order
Our email platform, to send transactional and marketing email
Analytics providers, to measure site usage

We may also disclose information where the law requires it, to enforce our terms, or as part of a business sale or merger. We do not sell your personal information.

Cookies

We use cookies that are necessary for the site to work (cart, checkout, login), plus analytics and advertising cookies. You can control non-essential cookies through our cookie banner or your browser settings. Blocking essential cookies will break checkout.

Marketing email

We only send marketing email if you've opted in. Every marketing email has an unsubscribe link, and you can also email support@toniajewelry.com to be removed. Unsubscribing doesn't stop transactional email about orders you've placed.

Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct information that's inaccurate
Ask us to delete it
Ask for a portable copy
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Not be discriminated against for exercising these rights

To make a request, email support@toniajewelry.com from the address associated with your order. We'll respond within 45 days, and will verify your identity before acting on a request. You can use an authorised agent; we may ask for proof of their authority.

California residents

We do not sell or share personal information as those terms are defined under California law. California residents may exercise the rights listed above by emailing support@toniajewelry.com.

How long we keep it

We keep order records for 7 years to meet tax and accounting obligations. Analytics data is retained for up to 26 months. Marketing contacts are kept until you unsubscribe. Support correspondence is kept for as long as needed to resolve the matter and for a reasonable period afterwards.

Security

We use industry-standard safeguards, including encryption in transit, and we limit access to personal information to people who need it. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

International transfers

We are based in the United States, and information you give us is processed there. If you're outside the US, you're transferring your information to a country whose data protection laws may differ from your own.

Children

The site is not directed at children under 13 and we don't knowingly collect their personal information. If you believe a child has given us information, email us and we'll delete it.

Automated decision-making

We don't make decisions with legal or similarly significant effects about you using automated processing alone. Fraud-screening tools may flag an order for manual review.