Refund policy

Returns & Refunds

We want you to love your necklace. If it isn't right, here's how to sort it.

The short version

You have 30 days from delivery to return an unworn item for a full refund. Return shipping is paid by you unless the item arrived faulty or we sent the wrong thing. Refunds land in 5–10 business days after we receive the item.

What we accept

We'll take back any item that is:

Returned within 30 days of delivery
Unworn, undamaged, and free of scratches, perfume, or makeup
In its original packaging, including the pouch and any tags
Accompanied by proof of purchase (your order number is enough)

What we can't accept

Worn or damaged items. Light try-on is fine — visible wear isn't.
Personalised or engraved pieces, unless they arrived faulty or we made the error.
Sale or final-sale items, where marked at the time of purchase.
Gift cards.
Returns received after 30 days. If you're just outside the window, email us anyway and we'll see what we can do.

Faulty or incorrect items

If your necklace arrives damaged, faulty, or isn't what you ordered, email support@toniajewelry.com within 14 days of delivery with your order number and a photo. We'll cover return shipping and send a replacement or a full refund, whichever you prefer.

How to start a return

Email support@toniajewelry.com with your order number and what you'd like to return.
We'll reply within 1–2 business days with return instructions.
Post the item back in its original packaging. Keep your tracking number — we can't refund a parcel that never arrives.

Please don't send anything back before contacting us. Unannounced returns can be delayed or refused.

Return shipping costs

For change-of-mind returns, return postage is your cost. For faulty, damaged, or incorrect items, it's on us.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take a few days beyond that to appear on your statement. Original shipping charges are non-refundable unless the return is our error.

Exchanges

The fastest way to swap gold for silver, or the other way around, is to return the original for a refund and place a new order. That way you're not waiting on stock.

Late or missing refunds

If it's been more than 10 business days since we confirmed your refund and you still don't see it, check with your bank or card issuer first, then email support@toniajewelry.com and we'll chase it.